Refuge Support Worker
Location: Wandsworth
Salary: £20,124 rising to £20,760 per annum after 1 year
Expires: 07/05/2018 23:59

Want to be an advocate for women and children fleeing domestic abuse? Come join our service in Wandsworth.

Working within the team of 5 refuge workers you will have the potential to perhaps save and certainly to change lives. Working with women and children at a pivotal moment in their lives the service provides a safe-haven, a place for them to catch their breath and gather their thoughts. You will work alongside the team to help the women recognise the massive step they have already taken and to start planning the next step they need to take on their journey.

There’s never a dull moment – this job is not without drama and challenge but these are more than made up for with the rewards.

We welcome applications from candidates with lived experience.

Section 7(2) b & e of the Sex Discrimination Act 1975 apply to this position – (Only Female applicants Please)

Person specification:

  • Demonstrable experience of working with vulnerable people.
  • Ability to assist key-workers in the support planning & risk assessment process.
  • Experience of supporting and motivating service users towards their goals.
  • Experience of using computer based systems to accurately record work and client details
  • A understanding of the issues women who have experienced domestic abuse face, particularly in relation to homelessness, income, benefits, training/education, offending behaviour, substance misuse, leisure & employment, leaving care and housing.
  • Knowledge and understanding of the health, safety & security issues in an accommodation based service.
  • Knowledge & understanding of the formal reporting & recording procedures in an accommodation based support service.
  • A basic knowledge of housing management including maintenance, repairs, & rent collection.
  • Willingness to work flexible hours to accommodate person centred support work
  • Able to use computer provider systems and MS Office, to record and report against client data accurately and to a high standard.
  • Section 7(2) b & e of the Sex Discrimination Act 1975 apply to this position – (Only Female applicants Please)

If you want to do an ASYE and you fit the criteria Hestia will support you to join our existing programme.

In return we offer a competitive salary, a supportive working environment and a host of benefits including pension, employee discounts, 25 days holiday per annum (for full-time positions) plus the option to buy an additional 3 weeks, cycle to work scheme and season ticket loan.

For a detailed job description, benefits overview and terms and conditions, please see our attached job pack.

Hestia is proud to be a Disability Confident employer. Should you require our job pack in an alternative format, require further assistance or wish to discuss any reasonable adjustments you may need to attend an interview, please contact

If you have any convictions/cautions, this does not mean you cannot apply for any of our roles, however we do require a DBS for all positions. We will ensure that any positive disclosures on DBS records are discussed with candidates and fairly assessed by an internal panel.

Location: Wandsworth

Salary:£20,124 rising to £20,760 per annum after 1 year

Grade: 18-19

Hours: 39 hours per week

Working Pattern: Monday - Friday 9am - 5.18pm. Flexi – time (Core hours 10am – 4pm)

Closing date: 7 May 2018

Interview date: 11 May 2018

About Hestia

At Hestia, we support adults and children across London in times of crisis.

Last year we worked with more than 9,000 people, including victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people. From giving someone a home to helping them to get the right mental health support, we support and enable people at the moment of crisis.


  • Child-Care Vouchers
  • Company Mobile Phone
  • Company Pension
  • Competitive Salary
  • Employee Discounts
  • Generous Holiday
  • Great Working Environment
  • Healthcare No
  • In House Training
  • Progression Opportunities
  • Recognised Qualifications
  • Travel/Season Ticket Loans

Supporting Documents